FAQ

1. What materials are Orna Pegma jewelry organizers made from?

Each Orna Pegma organizer is crafted from premium solid wood and frosted acrylic, chosen for their strength, clarity, and timeless aesthetic. Our designs blend natural textures with modern transparency—creating storage that’s as elegant as the jewelry it holds.

2. How long does it take to process and ship my order?

Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order ships, along with a tracking link so you can follow its journey to your door.

3. Do you offer free shipping?

Yes! We offer free standard shipping within the U.S. on orders over $50 (after discounts, before tax). International shipping rates are calculated at checkout based on destination and carrier.

4. Can I return or exchange my order?

Yes — we accept returns within 30 days of delivery for unused items in their original packaging. If you’d like to exchange for a different color or model, simply email support@ornapegma.com and we’ll guide you through the process.

5. Do you ship internationally?

Absolutely. We ship to most major countries worldwide. International shipping times and fees vary depending on location and customs regulations. For more details, please see our International Shipping Policy.

6. What if my order arrives damaged or incorrect?

We sincerely apologize for any inconvenience. Please contact us within 7 days of delivery at support@ornapegma.com with your order number and photos of the item. We’ll quickly send a replacement or arrange a refund.

7. Are Orna Pegma products suitable for travel?

While our organizers are designed primarily for home display, several of our smaller models can be used for travel or safely stored in luggage. Look for items labeled “compact” or “travel size” in the product description.

8. How should I care for my jewelry organizer?

Gently dust your organizer with a soft, dry cloth. Avoid harsh cleaners or abrasives that may scratch the acrylic or damage the wood finish. For detailed care instructions, refer to our Product Care Guide.

9. Do you offer gift packaging?

Yes! At checkout, you can select our signature gift packaging—a beautifully designed box with protective inserts, perfect for gifting. A personalized note can also be included upon request.

10. How can I contact customer service?

We’re always happy to help. You can reach our team at support@ornapegma.com or through the Contact Us page on our website. We aim to respond to all messages within one business day.